Welcome to Essence Tours. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our website (https://www.essence-tours.com/) and services.
By using our website or booking a tour, you consent to the terms outlined in this Privacy Policy.
1. Information We Collect
We collect different types of information to provide and improve our services, including:
a) Personal Information (Provided by You)
Name, email address, and phone number (for inquiries and bookings).
Payment details (securely processed through third-party payment providers).
Travel preferences and special requests (for customized services).
b) Automatically Collected Information
Device & Browser Data: IP address, browser type, operating system.
Usage Data: Pages visited, time spent on the website, and referral source.
Cookies & Tracking Technologies: To enhance user experience and analyze site performance.
c) Information from Third Parties
If you book through a travel partner or online platform, we may receive details about your reservation.
2. How We Use Your Information
We process your data for the following purposes:
✔ To fulfill bookings and provide services.
✔ To communicate with you regarding your reservation or inquiries.
✔ To improve our website, services, and customer experience.
✔ To send promotional offers (only if you opt-in).
✔ To comply with legal obligations and prevent fraud.
3. Legal Basis for Processing (GDPR Compliance)
For users in the European Economic Area (EEA), our data processing is based on:
Contractual Necessity: When processing bookings.
Legitimate Interests: For website analytics and business improvement.
Legal Compliance: When required by law.
Consent: When you opt-in for marketing communications.
4. Data Sharing & Third-Party Services
We only share data when necessary for business operations:
a) Service Providers
Payment Processors (Stripe) to handle transactions securely.
IT & Hosting Providers to maintain website security.
Marketing Platforms (if you subscribe to newsletters).
b) Legal Compliance & Security
We may disclose data to comply with legal obligations, enforce our policies, or protect against fraudulent activities.
5. Your Rights Under GDPR & Data Protection Laws
If you are in the EEA, UK, or other applicable regions, you have the right to:
Access: Request a copy of your personal data.
Correction: Update inaccurate or incomplete data.
Deletion: Request data removal (subject to legal requirements).
Restriction: Limit data processing in specific cases.
Objection: Opt out of marketing communications.
Portability: Receive data in a structured format.
Withdraw Consent: For marketing or other optional processing.
6. Data Retention
We keep your personal data only as long as necessary, depending on legal and operational needs:
Booking & Transaction Data: Retained as required by tax and legal regulations.
Marketing Preferences: Retained until you unsubscribe.
7. Cookies & Tracking Technologies
We use cookies to enhance your browsing experience. You can manage cookie settings through your browser.
